FAQ

What are the shipping times for your products? We take 1 day to process your order and then 7-10 days to deliver it to you.

Do you ship worldwide? Yes, absolutely. We deliver worldwide.

Where do you ship your product from? Our offices are located in Lausanne, Switzerland. Our international warehouse, on the other hand, is located in the United States.

Are your digital products refundable ? 

No, due to the nature of the product, we cannot refund our E-Books. 

Do you provide tracking information for the product? Yes, wait 3 days after your order and ask us via email at secretglamstudios@gmail.com

Some items are missing from my order, what happens? Our products are shipped separately according to your order. If, for example, your order contains items from two different warehouses, there will therefore be two deliveries. The rest of the order will most likely arrive soon.

I received a damaged item. What can I do? We're sorry to hear that. Simply send us a picture of the damaged item in question to the email address: secretglamstudios@gmail.com and we'll send you a similar replacement item as soon as possible.

Where are you located? We are located in Lausanne, Switzerland.

I still haven't received my order. What's taking so long? We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. However, you can track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: secretglamstudios@gmail.com

Do you have a refund policy? We do our best to resolve any issues our customers may encounter with their online items. However, if you still wish to receive a refund on your order, we can of course make the payment, provided that the claim is made within 30 days of the order date and the item(s) in question are not on sale. For more information, please read further about our refund policy.